Thank you for visiting Stratos® Premium Pet Food's website. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website. By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect:

1. Personal Information: When you visit our website, we may collect certain personal information, such as your name, email address, phone number, shipping address, and billing information when you make a purchase. We may also collect information you provide when you contact us, sign up for our newsletter, participate in surveys, or engage in other activities on our website.

2. Non-Personal Information: We may collect non-personal information automatically when you visit our website, such as your IP address, browser type, operating system, and browsing behavior. This information is collected through cookies, web beacons, and other tracking technologies.

2. How We Use Your Information:

1. Personal Information: We may use your personal information to process your orders, deliver products, respond to your inquiries, and provide customer support. With your consent, we may also send you promotional emails, newsletters, or other marketing communications.

2. Non-Personal Information: Non-personal information is used to improve our website's functionality, analyze user trends, and enhance user experience. This data helps us understand how visitors interact with our website and allows us to optimize its design and content.

3. Data Sharing:

1. Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in fulfilling orders, processing payments, delivering products, or analyzing website performance. These service providers are required to protect your information and are prohibited from using it for any other purpose.

2. Legal Compliance: We may disclose your personal information when required by law, regulation, or in response to a valid legal request.

3. Business Transactions: If Stratos® Premium Pet Food undergoes a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies:

1. Cookies: Stratos® Premium Pet Food uses cookies to enhance your browsing experience on our website. Cookies are small data files stored on your device that enable us to recognize your browser and remember certain information. You can manage your cookie preferences through your browser settings.

2. Analytics: We may use third-party analytics tools to gather information about how users interact with our website. These tools use cookies to collect non-personal information and generate reports on website usage.

5. Chat Log Recording Disclaimer:

Stratos® uses third-party website plugins to enhance the quality of our customer support and services. These plugins may include chat functionality to facilitate communication between you and our representatives. We value your privacy and aim to be transparent in our operations. By engaging in a chat conversation on our website, you acknowledge and consent to the following:

1. Recording for Quality Assurance: We may use a third-party plugin to record and store chat logs for quality assurance and training purposes. These records help us improve our services, enhance customer experiences, and train our customer support team.

2. Anonymity: While we capture chat logs, we do not record or store any personally identifiable information without your explicit consent. Your personal information will be treated in accordance with our Privacy Policy.

3. Consent: By using our chat services, you consent to the recording and storage of chat logs for the mentioned purposes. If you do not agree with these practices, please do not use our chat services.

4. Information Security: We are committed to maintaining the security and confidentiality of the chat logs. Access to these logs is restricted to authorized personnel for the purposes mentioned above.

5. Storage Duration: Chat logs are typically retained for a limited period, as required by applicable laws and for the purposes of quality assurance.

By using our chat services, you agree to the terms and conditions outlined in this disclaimer. We may revise this disclaimer as needed to ensure that you are informed about our practices. It is your responsibility to stay updated on any changes.

6. Security:

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage system is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Your Choices:

1. Opt-Out: You have the right to opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails or by contacting us directly.

2. Access and Correction: You can review and update your personal information by logging into your account on our website. If you need assistance, please contact us.

8. Changes to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised version will be effective immediately upon posting. We encourage you to review this page periodically to stay informed about our privacy practices.

9. Contact Us:

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:

Stratos® Premium Pet Food

Email: info@uspetfood.com

Phone: (833) 754-3795

Address:
230 State Loop 255
Pittsburg, TX 75686